Refund Policy

0We have a 10-day return and refund policy, which means you have 10 days after receiving your item to request a return and potentially qualify for a full refund.

To be eligible for the return and refund of your item it must be in the same condition that you received it, unworn, unused, and undamaged, with tags (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase.

To start the return and refund process, you can contact us at hello@solow.co.za.

If your return is accepted, we’ll send you a return shipping label, as well as the necessary instructions regarding how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@solow.co.za.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and resolve it as soon as possible.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, gases, or batteries. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is finalised, make a separate purchase for the new item (subject to stock availability).

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund to you.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@solow.co.za.