Returns & Refunds Policy
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return and qualify for a refund.
Return Eligibility
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused and undamaged
- In the original packaging
- With tags (if applicable)
- Accompanied by proof of purchase
To start a return, contact us at:
📧 hello@solow.co.za
Returns sent without first requesting approval will not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives and contact us immediately if:
- The item is damaged
- The item is defective
- You received the wrong product
We will assess the issue and resolve it as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (food, flowers, plants)
- Personal care items
- Custom or personalised products
- Hazardous materials, flammable liquids or gases
- Batteries
- Gift cards
If you are unsure, please contact us before purchasing.
Exchanges
The fastest way to receive a different item is to:
- Return the original item
- Place a new order once your return is approved
All exchanges are subject to stock availability.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved:
- Your refund will be processed to your original payment method
- This will happen within 7 business days
Please note that your bank or payment provider may take additional time to reflect the refund.
If more than 10 business days have passed since approval, please contact us at:
📧 hello@solow.co.za
