Privacy Policy
This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from www.solow.co.za (“the Site”).
Personal Information We Collect
When you visit our Site, we automatically collect certain information about your device and how you interact with the Site. This may include your web browser, approximate location (based on anonymised IP data), time zone, and certain cookies installed on your device. As you browse the Site, we may also collect information about the pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site.
We collect this information using:
- Cookies – data files placed on your device that often include an anonymous unique identifier.
- Log files – which track actions on the Site and may record data such as browser type, device type, referring/exit pages and date/time stamps. (Where IP addresses are processed, they are anonymised where reasonably possible.)
- Web beacons, tags and pixels – electronic files used to record browsing behaviour.
When you make a purchase or attempt to make a purchase through the Site, we collect:
- Name and surname
- Billing and shipping address
- Payment details
- Email address
- Phone number
We refer to this as Order Information.
How We Use Your Personal Information
We use your information to:
- Process and fulfil your orders
- Arrange shipping and provide invoices or confirmations
- Communicate with you
- Screen for fraud or risk
- Improve our website and customer experience
- Send relevant product or promotional information (only if you opt in)
Sharing Your Personal Information
We only share your information with trusted third parties required to operate our business, such as:
- Payment providers
- Courier and logistics partners
- Analytics tools (e.g. Google Analytics)
WP Statistics (Website Analytics): We use WP Statistics to collect anonymous visitor statistics to help us understand site usage and improve our website, products, and customer experience. This data does not personally identify you. IP addresses are anonymised and we do not use this tool to track individual logged-in user activity.
You can read Google’s privacy policy here:
https://www.google.com/policies/privacy/
You can opt out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout
We may also disclose information if required by law.
Data Security
We take reasonable technical and organisational precautions to protect your personal information and prevent:
- Unauthorised access
- Loss or misuse
- Alteration or disclosure
While we take all reasonable steps to secure your data, no online system is completely secure.
Behavioural Advertising
We may use your information to provide relevant marketing communications.
You can opt out here:
Facebook – Ad Settings
Google – Ad Settings
Digital Advertising Alliance – Opt-out portal
Data Retention
We keep your order information for our records unless you request deletion.
Your Rights (POPIA)
In terms of the Protection of Personal Information Act (POPIA), you have the right to:
- Access your personal information
- Request correction or deletion
- Object to processing of your data
Changes
We may update this policy from time to time to reflect operational, legal or regulatory changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
📧 hello@solow.co.za
📞 076 222 1375
