Where can I buy SoLow products?

Our products are exclusively available through this online store. That’s part of why we are able to guarantee the best price – through cutting out unnecessary margins for middlemen which raise the retail price.

Which currency will I be charged in?

All our products pricing is displayed in ZAR, and all orders are processed in the same currency.

Do you ship overseas?

We operate exclusively in South Africa, and ship all across South Africa. We run discounts and promotions throughout the year, so stay tuned for exclusive deals.

Where do you ship from?

We ship from Somerset West, Cape Town.

Are there any shipping costs?

Shipping costs do apply, and is added at checkout. Shipping costs vary depending on product weight, dimensions, delivery distance and location, and is finally determined by the courier company. Returns are accepted within days after you receive your order. Return costs are not covered.

Am I able to track my order?

Yes! Once we have received your order, it will be processed and fulfilled according to the order details. Once it has been scheduled for collection with the courier service, you will receive a tracking number to keep track of your order as it makes its way to you.

What shipping carriers do you use?

We use all the major carriers, and local courier partners available to us in South Africa.

Can I collect my product(s)?

During checkout you will be given an option to collect your order. Collection of orders as such is possible, and can be collected from Somerset West, Cape Town.

What is your return policy?

We offer a 10-day money back guarantee, which kicks in upon delivery. Our aim is to make sure our customers are happy and love our products, though in the rare instance where you are not 100% satisfied, a return can be arranged. Simply contact us before the 10-day period has lapsed and we will gladly assist you through the return process as best and as swiftly as we can.

There is a problem with my order. What do I do?

Please contact us immediately and we will assist you and work to correct the issue as soon as possible.